FAQ

01. Do you offer returns or exchanges?

Yes, Levana Garram offers a 30-day return or exchange policy for unworn and undamaged items. Please review our Return & Exchange Policy for detailed instructions.

02. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email or to your number if it was provided, with a tracking number. You can track the status of your shipment by logging into your Levana Garram account on our website or by using the tracking link provided in the email.

03. Do you have a loyalty/rewards program?

Yes, we offer a Loyalty Rewards Program for our valued customers. Earn points with every purchase and redeem them for discounts on future orders. Learn more on our Membership Program page.

04. How long will it take for my order to arrive?

Delivery times vary based on your location and the shipping method selected. Please refer to our Shipping page for estimated delivery times.

05. Are your products suitable for sensitive skin?

Levana Garram designs jewelry with high-quality materials to remove allergic reactions. Our solid gold collection should not cause any allergies. However, if you have specific concerns, please contact us for more information on material composition.

06. Can I cancel or modify my order after it has been placed?

Please contact Levana Garram's customer support team promptly via email at info@levanagarram.com if you need to cancel or modify your order. We will do our best to accommodate your request, depending on the order status.