You can learn all about creating your own custom piece through the “Custom Design” link located in the preferences section at the bottom of our website. That page walks you through the full process—how to share your ideas, what details we need, timelines, materials, and how we bring your vision to life from sketch to finished jewelry. It’s the easiest way to understand every step of designing a one-of-a-kind piece with Lévana.

To find your perfect ring size at home, wrap a thin strip of paper or string comfortably around the base of your finger and mark where the ends meet. Lay it flat and measure the length in millimeters, then compare it to our sizing chart to determine your exact size. For the most accurate fit, measure at the end of the day when your fingers are at their warmest, and avoid measuring when your hands are cold. If you’re between sizes, we always recommend sizing up for comfort.

Yes, we offer a Loyalty Rewards Program for our valued customers. Earn points with every purchase and redeem them for discounts on future orders. Learn more on our Membership Program page under the preference section.

For your gold-plated pieces shining, avoid exposing them to perfumes, lotions, sweat, or harsh chemicals. Remove jewelry before showering, swimming, or sleeping to extend its luster and longevity. With proper care, your pieces will maintain their beauty for years to come. On the other hand, solid gold is made to last, but proper care keeps it looking radiant. Clean your pieces regularly with mild soap and warm water, then dry with a soft cloth to restore their natural shine. Store them separately to prevent surface scratches, and remove them when swimming in chlorinated pools or using harsh cleaning products. Your solid gold jewelry will stay beautiful for a lifetime.

Yes. Lévana’s gold-plated collection is crafted with allergy-friendly materials designed to minimize irritation and avoid allergic reactions. Our fine jewelry pieces—made from solid gold and other high-end materials—are created from scratch with premium, skin-safe metals. These pieces are naturally hypoallergenic and should not cause any sensitivities, making them an excellent choice for those with delicate or reactive skin.

Please contact Levana Garram's customer support team promptly via email at info@levanagarram.com if you need to cancel or modify your order. We will do our best to accommodate your request, depending on the order status.